Refund policy

Return Time Limit

Requests accepted within 7 days after delivery only. Late requests will not be honored.

Submit via: contact@thecardverse.com or "Contact Us" page.

Returns ONLY

✅ Severely damaged products (unboxing video required)
✅ Incorrect/missing items (order proof + unboxing video required)
❌ Not accepted: Undesired card outcomes, outer box damage, slight imperfections, or subjective dissatisfaction.

MUST HAVING

full unboxing video (proving existed before delivery)
original packaging and intact products (with order proof)

Email must include:

Order number
Unboxing video & photos of defective items
Livestream unpacking screenshot (if applicable)
Issue description (wrong/missing item/damage details)

Return Process

Email request → Receive return address (reply within 1-3 business days)
Ship with order number and full name;on package.
Refund issued upon passing inspection (bank processing time applies).

Key Disclaimers

Box damage Caused by international shipping. Not our responsibility.

As products are randomized, returns are ONLY for quality issues. Minor imperfections (e.g., slight card edge wear) are excluded.

"Delivered" status = successful fulfillment. No liability for subsequent loss/damage.

No reshipment/refund for address errors.

Undelivered claims require;written proof from logistics provider.

Return shipping,Covered by us ONLY for incorrect/missing items. Buyer bears costs otherwise.

Order Modifications & Refunds

Order changes/cancellations accepted via email within 24 hours of payment. Late requests void.

No address changes/cancellations after shipment.